ENHANCED CUSTOMER ACQUISITION
Using data, technology, and human touch to deliver a better customer experience.
ENHANCED CUSTOMER ACQUISITION
Using data, technology, and human touch to deliver a better customer experience.
Solutions
OMNICHANNEL
SELF-CARE & AUTOMATION
INSIGHTS & ANALYTICS
Customers want a seamless process when they reach out to customer service. Our omnichannel service helps you move between channels and conversations easily.
INSIGHTS & ANALYTICS
SELF-CARE & AUTOMATION
INSIGHTS & ANALYTICS
Turn your call center insights into real results. We help you analyze and use insights to continuously improve your operation.
SELF-CARE & AUTOMATION
SELF-CARE & AUTOMATION
CONSULTING & TRANSFORMATION
Customers also crave for self-service. Capture, prioritize, track and escalate any business process with automation.
CONSULTING & TRANSFORMATION
CONSULTING & TRANSFORMATION
CONSULTING & TRANSFORMATION
Give your customers a best-in-class customer experience. We’re proud to be recognized by our customers as their best business partners in optimizing their operation.
SPEECH ANALYTICS
CONSULTING & TRANSFORMATION
WORKFORCE MANAGEMENT
Listen to all your customers and and pin-point with precision cross-sell and up-sell opportunities to naturally increase revenue or reduce operational expenditure.
WORKFORCE MANAGEMENT
CONSULTING & TRANSFORMATION
WORKFORCE MANAGEMENT
Forecast, plan and analyze all your operation’s volume and data ahead. Our renowned Workforce Service can help you provide your customers the best and most efficient experience.
Industries
AUTOMOTIVE
FINANCIAL SERVICES & GOVERMENT
TELECOMMUNICATION
The automotive industry, with its emerging technologies and ties to global economics, relies on brand recognition and customer relationships to stay competitive in a competitive marketplace…
TELECOMMUNICATION
FINANCIAL SERVICES & GOVERMENT
TELECOMMUNICATION
The telecommunications industry powers communication around the world, requiring a service partner that is able to keep pace with its innovative products, cutting-edge technologies, and constantly evolving services…
FINANCIAL SERVICES & GOVERMENT
FINANCIAL SERVICES & GOVERMENT
FINANCIAL SERVICES & GOVERMENT
Businesses in the financial & government services have to carefully manage customers’ information and trust that will ideally turn into generations of loyal customers. We offer a range of services that can help a variety of financial & government services establish and maintain close customer ties…
RETAIL
CABLE & SATELLITE
FINANCIAL SERVICES & GOVERMENT
Whether you have an ecommerce enterprise, a brick-and-mortar retail store or some combination of the two, customer loyalty can make or..
AIRLINES
CABLE & SATELLITE
CABLE & SATELLITE
From the ease of making reservations, changing travel plans or preparing to check in with convenient self-service options to the way we will carefully handle special accommodation requests or complaints…
CABLE & SATELLITE
CABLE & SATELLITE
CABLE & SATELLITE
Our operations expertise supports the global connectivity of the cable and satellite industry. IMG Call Centers offers world-class client care, expert sales and responsive technical support that is customized to meet (and match!) the unique needs of your rapidly evolving technologies…